Refund policy

1. Scope

This policy covers payments made to SG PR INFOTECH LLP for AdPost Studio plans and credits through Razorpay or UPI, and follows the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and RBI guidelines on failed transactions.

2. Free start

The free posts and free AI photos given to new shops cost nothing and have no refund value.

3. Cancellation

Plans are one-time purchases of credits, not auto-renewing subscriptions. There is nothing to cancel; simply do not buy again. No amount is charged automatically.

4. When you get a refund

Money debited but credits not added: if the payment fails or credits do not show within 24 hours, we refund the full amount, or add the credits if the payment was successful.

Double or wrong charge: duplicate payments for the same order are refunded in full.

Unused purchase: you may ask for a full refund within 7 days of purchase if none of the purchased credits have been used.

Service fault: if a feature you paid credits for failed because of our error, the credits are returned to your account automatically or on request.

5. When refunds are not given

Credits already used to create posters, reels or AI photos; credits that expired after their validity period; partial use of a plan; or accounts closed for breaking our Terms.

6. How to request

Email support@adpost.online with your registered phone number, payment date, amount and Razorpay payment ID or UPI reference (UTR). We reply within 48 hours.

7. Refund timelines

Approved refunds are sent back to the original payment method only. Razorpay/UPI refunds are started within 5–7 working days of approval; the bank or UPI app may take further time to show it. For failed UPI transactions, banks usually auto-reverse within T+1 working day as per RBI's turn-around-time framework; if not, contact us or your bank.

8. Payment disputes

Please contact us before raising a chargeback so we can fix it faster. If a payment issue is not resolved, you can escalate to Razorpay, your bank, the NPCI UPI dispute process, the RBI Ombudsman, or the National Consumer Helpline (1915).

9. Contact

Grievance Officer: SG PR INFOTECH LLP, Cuddalore, Tamil Nadu, India. Email: support@adpost.online.